Simple Modern Limited Lifetime Warranty

Our Promise

At Simple Modern, we design products to last. Every item is crafted with care, using high-quality materials and safety standards. If something goes wrong because of a manufacturing defect, we’ll make it right. That’s our Limited Lifetime Warranty.

What’s Covered

We’ll replace your product if it has a manufacturer defect. Examples include:

• Broken Lids: If your lid leaks (and it’s supposed to be leakproof) or won’t thread on properly.
• Insulation Failure: Fill with ice water and wait about 2 hours. If condensation appears around the middle of the vessel, the insulation has failed. Simply timing how long drinks stay hot or cold is not a reliable test.
• Textile Products (bags, totes, coolers, lunch bags, etc.): Ripped stitching, broken zippers or clips, or detached handles upon arrival. Normal wear after one year is not covered.
• Plastic or Silicone Parts: Warped, unattached, or non-functioning components.
• Shipping Damage: Items that arrive dented, scratched, or damaged. Must be reported before use.

What’s Not Covered

• Normal wear and tear (scratches, dents, chips, fading)
• Damage from drops, misuse, improper cleaning, or modifications (engraving, non–Simple Modern parts or accessories, etc.)
• Mold, persistent odors, or taste issues caused by use or storage conditions
• Counterfeit products or purchases from unauthorized sellers

Where It Applies

• Valid for original purchasers in the United States and Canada through authorized resellers.
• Canadian orders over $40 CAD may require customs duties.
• Not available outside the United States and Canada.

Replacement Details

• We will replace your product with the same size and color when available.
• If it is unavailable, you will receive a similar product of equal size and color.
• Special or limited-edition designs may not be replaceable.